FAQ | Caliber is a team-based online game
Frequently asked questions
Couldn't find an answer to your question?
Explain the situation and our team will gladly help you out.
Contact support
I sent a message about a problem to the support, but didn't receive an answer. Will I receive one?

The support team receives a lot of queries, so the time it takes to answer can be long. We prioritize queries about technical issues, since resolving such an issue usually takes care of a lot of similar ones and helps other players.

Of course, queries that require an individual approach won't be left unanswered. Please have some patience.

The new client
When did Caliber migrate to a new platform?

Caliber's migration to 1C Game Studios was performed on January 27th, 2021. The game moved from Wargaming Game Center to a new launcher at the same time.

Follow the news in the official Caliber groups on social networks and on our website playcaliber.com.

Do I have to download the game again after its migration?

Yes, after the project was restarted on the new capacities of 1C Game Studios, the old client stopped working. You can download the new game client from the site playcaliber.com.

Watch the news in official Caliber communities on social media and at playcaliber.com.

Will my login credentials be retained once Caliber migrates to a new platform?

Yes and no. In order for you to continue playing Caliber after its relaunch, you'll need to register on the site. Press the Register button in the upper right corner of the webpage to open the registration form. In it, you'll be able to pick a new username and password if you want - or use the old ones.

Attention - we want to give you in-game currency as compensation for everything you've spent on the game so far, as well as give some bonuses on top of that. For us to be able to do that, you'll have to press the "I have played before" button on the registration page and then confirm your Wargaming ID. Then you'll be able to continue your registration.

Why can't you just transfer the accounts yourself so that I can just sign in and continue playing?

Account data is considered to be a player's personal data. Yes, we've developed a way to migrate them so that we can compensate for everything spent on the game. However, the choice to permit migrating the data to a new platform or forbid it is completely up to the player.

Account transfer
Why doesn't account progress save when migrating?

There are several reasons that necessitate the reset of account progress.

The technologies of data storage and transfer are incompatible between 1C Game Studios and Wargaming, which makes the reset a precondition for data transfer to the new service.

We are forced to make that decision. However, we are trying to make the migration as simple as possible for the player and made sure to fully compensate everything spent on the game - and added extra bonuses on top.

Since the reset turned out to be unavoidable, we decided to make use of the opportunity to improve the game and make it more varied and interesting:

  • We're improving the way the account and operators in it progress. The system is more flexible and varied now, and, as such, incompatible with the old one - meaning it's only possible to implement after a wipe. Your feedback featured frequent requests to make some changes in this area. We even responded to questions about a possible change to the way progress works in the Direct Feedback articles, twice - in issues #2 and #8. This much is clear, now - you'll be able to see the new progress system for yourself as soon as the transfer is complete.
  • We'll improve things for players of different levels of involvement by reworking the economy. Now you'll be able to more efficiently invest in-game currency into the growth of your profile and operators. For example, there'll be a Premium account option now. It'll significantly speed your growth up, but will be limited in its duration.

The wipe is a measure that is indispensable to bringing the game to a new level of quality. We understand it's a risk. However, we're prepared to take it so that, in the future, you'll enjoy Caliber more.

What will be kept on my account?

After the account is transferred, we'll give you in-game currency to compensate for all the real money you've put into the game until the last minute it is hosted on the Wargaming servers. You'll be able to connect your new account to Wargaming ID at your leisure - you'll receive the compensation regardless of when you do so:

  • operators you've purchased in the Premium Store will be given to you again, at base level;
  • operators you've unlocked through achieving goals in the Premium Battlepass will be given to you again, at base level (random RAID operator container; Archer, TFB Marksman);
  • the 22 SPN Assault Plut, as well as the SEAL Marksman, Scout, unlocked in marathons, will be given to you again, at base leve;
  • emblems you've purchased as part of bundles in the Premium Store will be given to you again;
  • if you had the Clear The Way or Artistry emblems, they'll be given to you again;
  • you'll be refunded all the coins you've purchased in the Premium Store, even if you've spent them;
  • all Premium account days you've purchased in the Premium Store will be given back to you.

Whenever your account transfer is complete, the Premium duration will only start counting down once you first sign in on the new server after January 27th, 2021.

I used an incorrect e-mail address when registering and now can't confirm my account. How do I start over?

If you've put in an incorrect e-mail address when registering but specified the correct Wargaming ID, you'll have to wait 48 hours until the next registration attempt. The way it works is that WG ID is reserved for that period of time, but then the reservation ends and you can start over.

What will happen to the rewards I've received for in-game events?

If during in-game events you've received operators - Scout or Plut, - you'll be given them again. However, they'll start at base level. If during the Operation d'Arc Premium Battlepass you've collected the final reward with four containers that have RAID operators and used it, you'll be compensated in the same way it originally worked in the Battlepass:

  •  One slot with a random RAID operator can be unlocked for free;
  •  Other containers can be opened in order, but operators will get a discount instead. In any case, unlocking an operator that way will be cheaper than buying them in the Store.

Emblems, animations, reserves, experience and credits, as well as other rewards you've received in battle, for participation in marathons and in-game events, won't be kept during migration. You'll be able to receive many of them again after the reboot during free in-game events.

I've played Caliber before. Will I receive any additional rewards after migration?

Of course! Players who have been supporting the project during its first year of open beta will receive bonuses. If you fall into several categories at once, you'll receive multiple rewards:

— Players who have reached account level 20:

  • 3 containers with random operators (except for the Nesher team, as well as Sokol, Stirling and Bourbon);
  • 100 000 Free XP;
  • reserves of all types, 10 units each (adrenaline, medical supplies, armor plates, ammunition, stimulators);
  • 3 days of Premium.

— Players who have reached account level 60:

  • the Veteran emblem;
  • 4 operators: Perun, Alpha Assault; Prorok, GROM Support; Watson, TFB Medic; Ten', 22 SPN Marksman;
  • reserves of all types, 25 units each (adrenaline, medical supplies, armor plates, ammunition, stimulators);

— Participants of the alpha, closed beta or supertest:

  • the Alpha Testing, Beta Testing or Supertesting emblem, according to the player's status;
  • Kurt, KSK Marksman;
  • Epic skin "Huntsman" for Kurt, KSK Marksman;
  • reserves of all types, 25 units each (adrenaline, medical supplies, armor plates, ammunition, stimulators);

— Active Supertesters:

  • the Active Supertester emblem;
  • Stirling, TFB Assault;
  • Monk, SEAL Medic;
  • Kit, 22 SPN Support;
  • reserves of all types, 25 units each (adrenaline, medical supplies, armor plates, ammunition, stimulators);

Attention - if you fall into several of the categories above and there are duplicate rewards, you'll only get one copy. This is relevant to operators and skins, and also concerns rewards for participation in the Sandbox.

We'll inform you of the precise point in time at which you'll receive the compensation.

I have a premium account, but the game is unstable. Am I compensated for lost days?

We compensate for the time of unstable operation of the servers. Everyone who was with us during these difficult days will receive the days of a premium account. We will inform you about the amount of compensation separately.

I can't see the Free XP I received for migrating my account. Where can I see it?

The ability to use Free XP for advancement becomes available from account level 8. This means that you'll be able to use the Free XP you received as compensation once you reach level 8.

I can't see container rewards. What does this mean?

Despite appearances, you did receive the reward and it's been added to your account. If the reward is missing, contact support. In the message, please specify the approximate time at which you opened the container.