The support team receives a lot of queries, so the time it takes to answer can be long. We prioritize queries about technical issues, since resolving such an issue usually takes care of a lot of similar ones and helps other players.
Of course, queries that require an individual approach won't be left unanswered. Please have some patience.
Caliber's migration to 1C Game Studios was performed on January 27th, 2021. The game moved from Wargaming Game Center to a new launcher at the same time.
Follow the news in the official Caliber groups on social networks and on our website playcaliber.com.
Yes and no. In order for you to continue playing Caliber after its relaunch, you'll need to register on the site. Press the Register button in the upper right corner of the webpage to open the registration form. In it, you'll be able to pick a new username and password if you want - or use the old ones.
Attention - we want to give you in-game currency as compensation for everything you've spent on the game so far, as well as give some bonuses on top of that. For us to be able to do that, you'll have to press the "I have played before" button on the registration page and then confirm your Wargaming ID. Then you'll be able to continue your registration.
Account data is considered to be a player's personal data. Yes, we've developed a way to migrate them so that we can compensate for everything spent on the game. However, the choice to permit migrating the data to a new platform or forbid it is completely up to the player.
There are several reasons that necessitate the reset of account progress.
The technologies of data storage and transfer are incompatible between 1C Game Studios and Wargaming, which makes the reset a precondition for data transfer to the new service.
We are forced to make that decision. However, we are trying to make the migration as simple as possible for the player and made sure to fully compensate everything spent on the game - and added extra bonuses on top.
Since the reset turned out to be unavoidable, we decided to make use of the opportunity to improve the game and make it more varied and interesting:
The wipe is a measure that is indispensable to bringing the game to a new level of quality. We understand it's a risk. However, we're prepared to take it so that, in the future, you'll enjoy Caliber more.
After the account is transferred, we'll give you in-game currency to compensate for all the real money you've put into the game until the last minute it is hosted on the Wargaming servers. You'll be able to connect your new account to Wargaming ID at your leisure - you'll receive the compensation regardless of when you do so:
Whenever your account transfer is complete, the Premium duration will only start counting down once you first sign in on the new server after January 27th, 2021.
If you've put in an incorrect e-mail address when registering but specified the correct Wargaming ID, you'll have to wait 48 hours until the next registration attempt. The way it works is that WG ID is reserved for that period of time, but then the reservation ends and you can start over.
If during in-game events you've received operators - Scout or Plut, - you'll be given them again. However, they'll start at base level. If during the Operation d'Arc Premium Battlepass you've collected the final reward with four containers that have RAID operators and used it, you'll be compensated in the same way it originally worked in the Battlepass:
Emblems, animations, reserves, experience and credits, as well as other rewards you've received in battle, for participation in marathons and in-game events, won't be kept during migration. You'll be able to receive many of them again after the reboot during free in-game events.
Of course! Players who have been supporting the project during its first year of open beta will receive bonuses. If you fall into several categories at once, you'll receive multiple rewards:
— Players who have reached account level 20:
— Players who have reached account level 60:
— Participants of the alpha, closed beta or supertest:
— Active Supertesters:
Attention - if you fall into several of the categories above and there are duplicate rewards, you'll only get one copy. This is relevant to operators and skins, and also concerns rewards for participation in the Sandbox.
We'll inform you of the precise point in time at which you'll receive the compensation.
The ability to use Free XP for advancement becomes available from account level 8. This means that you'll be able to use the Free XP you received as compensation once you reach level 8.
Despite appearances, you did receive the reward and it's been added to your account. If the reward is missing, contact support. In the message, please specify the approximate time at which you opened the container.
Resources used to improve abilities start dropping from containers starting at level 12.