Any issues with purchases through the in-game Store can be resolved through the support team. Please write about your problem in detail here, choosing Payments as the topic: https://playcaliber.com/feedback/.
By default, if the game is installed on drive C, you can find the anti-cheat at C:\Program Files (x86)\1C Game Studios\Caliber\Game\EasyAntiCheat, the file is named EasyAntiCheat_Setup.exe.
If you've specified your own installation folder, find the EasyAntiCheat subfolder in it and launch the EasyAntiCheat_Setup.exe executable.
Right click My Computer (or Computer), select Manage, navigate to Services and Applications. Find EasyAntiCheat in the list of services. In the properties for the service, change its launch type. If it was set to manual, change it to automatic and vice versa.
Please follow these steps:
To solve this issue, update SHA-2 via the Microsoft website.
Please end the EasyAnticheat Service process in the task manager.
Try manually updating Microsoft.NET Framework and Microsoft Visual C++ 2015 Update 3 (x86 or x64) via this link: https://www.microsoft.com/ru-ru/download/details.aspx?id=53840.
Go to the game client's settings folder (default: C:\Program Files (x86)\1C Game Studios\Caliber\Game\Data\StreamingAssets\SystemCfg ).
In that folder, delete graphicsSettings.json.
Then go to My Computer (or Computer) and in the address bar input %userprofile%\AppData\LocalLow\1CGS\Caliber\SystemCfg_v2\ . In the folder that opens, delete graphicsSettings.json.
Try launching the game.
You need to install the .NET Framework 4.8 updates from Microsoft's site.
Link to the updates: https://support.microsoft.com/ru-ru/help/4503548/microsoft-net-framework-4-8
If your OS is Windows 7, download the Security Update at https://www.microsoft.com/en-us/download/details.aspx?id=47442, then run launcher.exe.
These kinds of issues can happen when there's not enough space in the temporary files folder or if the access rights to the file system are limited. To resolve the issue, follow these instructions:
Try the following ways to resolve the problem:
Anything longer than a minute is considered a long wait for a match's start. At present, this has a guaranteed solution in installing the game to an SSD. If you don't have an SSD, the following steps can help:
If you encounter Error 30005 or Critical SHA-2, and your operating system is Windows 7, please install the following updates:
After installing them, reboot your PC and launch the game.
If you encounter Error 30007, it means that driver signature enforcement (DSE) has been turned off in Windows boot configuration. DSE is a security mechanism for 64-bit versions of Windows (it forces signature certificate checks for all kernel mode drivers). For EasyAntiCheat to work this functionality has to be turned on.
For that you’ll need to:
bcdedit -set TESTSIGNING OFF and press Enter;
bcdedit -set NOINTEGRITYCHECKS OFF and press Enter.
If you encounter Error 11, go to the folder where the game is installed and run the Game\EasyAntiCheat\EasyAntiCheat_Setup.exe file as Administrator (RMB - Run as administrator). In the dropdown menu, select the game and press “Recovery help”.
If you encounter the “The application was unable to start correctly (0xc0000142). Click OK to close the application, Untrusted system file: Windows\System32\dbgcore.dll” error or another error with “Untrusted system file” in its description, this means that the loading of a DLL was blocked because it was altered. That indicates that a system library contains external code, making the game’s launch impossible. To solve DLL issues, update Windows. Updating to the latest version of Windows should solve the issue.
A list of possible session interruptions due to EAC: