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Frequently asked questions
STEAM Technical issues Account migration System requirements In-game bans Support
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Technical issues
I have issues when purchasing through the in-game Store. Where should I ask for help?

Any issues with purchases through the in-game Store can be resolved through the support team. Please write about your problem in detail here, choosing Payments as the topic: https://playcaliber.com/feedback/.

I get an "Another launcher is already running" error. How do I fix it?

Please end the EasyAnticheat Service process in the task manager and try again.

When launching the game, I get a black screen labeled "Under Development". What do I do?

Try manually updating Microsoft.NET Framework and Microsoft Visual C++ 2015 Update 3 (x86 or x64) via this link: https://www.microsoft.com/ru-ru/download/details.aspx?id=53840.

Go to the game client's settings folder (default: C:\Program Files (x86)\1C Game Studios\Caliber\Game\Data\StreamingAssets\SystemCfg ).

In that folder, delete graphicsSettings.json.

Then go to This PC (or Computer) and in the address bar input %userprofile%\AppData\LocalLow\1CGS\Caliber\SystemCfg_v2\ . In the folder that opens, delete graphicsSettings.json.

Try launching the game.

I get a CefBrowser error. How do I fix it?

You need to install the .NET Framework 4.8 updates from Microsoft's website.

Link to the updates: https://support.microsoft.com/ru-ru/help/4503548/microsoft-net-framework-4-8

The game client doesn't launch from the shortcut or the executable. When I try to launch it, nothing happens. That's on Windows.

If your OS is Windows 7, download the Security Update at https://www.microsoft.com/en-us/download/details.aspx?id=47442, then run launcher.exe.

After maintenance or an update the game redownloads itself completely.

These kinds of issues can happen when there's not enough space in the temporary files folder or if the access rights to the file system are limited. To resolve the issue, follow these instructions:

  • Fully install the game.
  • Clear the temporary files folder: press Win+R, input %temp% (inculding the percentage signs) and clear the folder that opens.
  • Run the launcher with administrator rights (RMB on the game's shortcut -> Run as administrator).
  • Click the Settings button (with a cog icon) and select Restore.
Error [6] or [9] when installing through the launcher.

Try the following ways to resolve the problem:

Option 1:

  • Open the Task Manager, end all 7z.exe processes and restart the launcher.
  • Make sure that there's enough free disk space to unpack the archive.
  • Delete the file specified in the error message and reboot your PC.
  • After restarting the launcher, click the Settings button (with the cog icon) and select Restore.

Option 2:

  • Go to the folder you installed the game to. Then go to ..\Caliber\Game\Data\StreamingAssets\Bundles.
  • Delete the Standalone\Windows folder.
  • After that, in the launcher, click the Settings button (with the cog icon) and select Restore.
  • If nothing helps, delete all game client files and reinstall the game.
My battles take a very long time to load. How do I solve this?

Anything longer than a minute is considered a long wait for a match's start. At present, this has a guaranteed solution in installing the game to an SSD. If you don't have an SSD, the following steps can help:

  • Try completely reinstalling the game, preferably on the system drive, C.
  • Make sure the system drive C has enough free space for the OS's operation.
  • Add the game to your antivirus' exceptions list, this can speed its loading up considerably. Try closing all other software while playing.
  • Make sure AHCI technology is turned on in BIOS SETUP/UEFI. If it isn't in use, research a way to turn it on, although we recommend consulting a specialist.
Error 11

If you encounter Error 11, go to the folder where the game is installed and run the Game\EasyAntiCheat\EasyAntiCheat_Setup.exe file as Administrator (RMB - Run as administrator). In the dropdown menu, select the game and press “Recovery help”.

Error with “Untrusted system file” in its description

If you encounter the “The application was unable to start correctly (0xc0000142)," "Click OK to close the application," or "Untrusted system file: Windows\System32\dbgcore.dll” error or another error with “Untrusted system file” in its description, this means that the loading of a DLL was blocked because it has been altered. This indicates that a system library contains external code, making the game’s launch impossible. Updating to the latest version of Windows should solve the issue.

A list of possible session interruptions due to EAC:

  1. Authentication timed out (1/2) or (2/2) - The player’s game client has been launched without EAC activated in a session requiring EAC.
  2. Integrity check - Game data tampering detected. Recover the files through the launcher.
  3. EAC sandbox not active (dummy client) - Error when loading the anti-cheat module for EAC. This might be due to network configuration on the client’s or the provider’s side. Contact EAC support.
  4. Banned - The player has been banned through EAC. Contact EAC support.
I can't see my container rewards. What does this mean?

Despite appearances, you did receive the reward and it's been added to your account. If the reward is missing, contact support. In the message, please specify the approximate time at which you opened the container.